Please ensure that the item in question is sealed in its original packaging. Contact us within 14 days of receipt in order to discuss the specific details of our return policy further. Please remember that In order to be eligible for a return, certain conditions must be met:
- For hygienic reasons, the item in question must be unused, unopened and in its original packaging.
- Returns can only be considered if brought to our attention within 14 days of delivery. The delivery date is recorded as the date the item was delivered by the third-party shipping company’s system.
- Gift Cards, Promotional Items and Shipping costs are non-refundable. If you receive authorization to return an item, the cost of return shipping will be deducted from the total amount of the refund.
- Obasan cannot guarantee that we will receive the returned item(s) since we rely on third parties to process these shipments. If an item becomes lost in transit, Obasan cannot be held responsible for this loss. Please contact the shipping company for clarification and resolution.