We make every effort to be sure we manufacture our organic products with only the very finest materials available. If, however, you discover a defect in your new product, simply contact us by phone or by e-mail. Our contact information is provided at the bottom of this page.

If a defect that is covered by this warranty is discovered during the period of the warranty, Obasan will repair or replace (at our option) the defective item within a reasonable period of time.

Obasan reserves the right to refuse service and invalidate this warranty when, upon inspection, the sleep set is found to be in an unsanitary condition, or when the product failure is due to cause other than defective workmanship or materials.

Obasan does not warrant that this product is suitable for any person’s medical condition. Obasan makes no warranty beyond what is contained in below writing.

Obasan does not cover any transportation costs.

20 YEAR LIMITED WARRANTY COVERAGE

Warranty Terms: First 10 years non-prorated. Second 10 years prorated from day one

MATTRESSES

  • Stitches pulled out of the quilting
  • Body indentations of 1.5 inches or greater
  • Excessively lumpy feeling
  • Sagging: Your mattress must be continuously supported by a matching foundation, or equivalent, and an appropriate frame. If unsure, contact your sleep consultant

FOUNDATIONS

  • Splits in the wood frame
  • Squeaks, rattles, or noises
  • Loose or broken slats

ISSUES NOT COVERED

  • Stains, soiling or burns
  • Damage caused by moving
  • Transportation costs
  • Comfort preference
  • Sheet fit
  • Damage due to abuse
  • Structural damage due to improper bed frame
  • Other possibilities not mentionned in this warranty
  • Any odors/smells from fabrics and raw materials

10 YEAR LIMITED WARRANTY COVERAGE

Warranty Terms: 10 years non-prorated.

MATTRESSES

  • Stitches pulled out of the quilting
  • Body indentations of 1.5 inches or greater
  • Excessively lumpy feeling
  • Sagging: Your mattress must be continuously supported by a matching foundation, or equivalent, and an appropriate frame. If unsure, contact your sleep consultant

FOUNDATIONS

  • Splits in the wood frame
  • Squeaks, rattles, or noises
  • Loose or broken slats

ISSUES NOT COVERED

  • Stains, soiling or burns
  • Damage caused by moving
  • Transportation costs
  • Comfort preference
  • Sheet fit
  • Damage due to abuse
  • Structural damage due to improper bed frame
  • Other possibilities not mentionned in this warranty
  • Any odors/smells from fabrics and raw materials

3 YEAR LIMITED WARRANTY COVERAGE

Warranty Terms: 3 years non-prorated.

PILLOWS

  • Defective stitching
  • Clumping of filling
  • Excessive loss of loft

COMFORTERS

  • Defective stitching
  • Defective quilting
  • Clumping of filling

PROTECTORS

  • Defective stitching
  • Broken or torn elastics

ISSUES NOT COVERED

  • Any product with stains, soiling or burns, odors, piling of fabric from washing
  • Pillows and comforters that have been washed
  • Comforters used without a duvet cover
  • Shrinking of matierials
  • Other possibilities not listed in this warranty